Manufacturer’s Warranties and Why They are Important

rack manufacturer warrantyAs a dealer, it’s in your best interest to always look out for your customers’ best interests. You can do this by offering them the most appropriate pallet rack system for their application, the best quote for their system and protection for them if that system should fail in any way. One of the best ways for your customer to protect their investment is to understand and adhere to the manufacturer’s warranties.

Pallet Rack Manufacturer’s Warranties

Manufacturers design their pallet rack systems to meet the needs of different applications. While doing this, the manufacturer’s engineers design the systems to hold maximum load capacities and ensure the systems are safe.  The design of the pallet rack components and the way the pallet rack components fit together is what makes this possible.

When all the manufacturer’s components are used together, the manufacturer is able to provide a warranty for their product.  If there is a failure of some sort, engineering is able to evaluate the situation thoroughly and determine why the system failed.  They can also determine the best course of action and will take on the responsibility to correct the situation if it was due to faulty components or design.

When mixing components from different manufacturers, there is a risk that the components will not fit together as originally intended.  For this reason, a manufacturer’s warranty will be void if components from other manufacturers are used. This would also apply when purchasing used pallet rack for your customer. Another reason why used is not always the best option.

Ridg-U-Rak’s Manufacturer’s Warranty is for a term of one year from the date of shipment from their factory. It will cover failure or defects, reported no more than 30 days from the date of the defect, according to the agreed specifications. Buyer shall not take any steps to correct the alleged defect without the written authorization of the seller, or the buyer assumes full responsibility for all costs and damages incurred. The warranty will not apply to products or parts improperly installed or applied, that have been altered, misused, abused, damaged or not properly maintained.

Steel King’s Limited Warranty on Material Handling Products is also one year from the date of purchase. Steel King warrants that the products supplied by Steel King will be in accordance with the written specifications and/or drawings supplied by the customer to Steel King Industries, Inc. Repair or replacement of noncompliant products will be at the option of Steel King. The warranty will be voided if repairs or alterations are made without proper authorization and it only applies to the original buyer of the product. Steel King will not be responsible for freight charges on replacement of damaged items.

Steel King’s Limited Warranty on Steel King Structural Channel Bolted Pallet Rack warrants that its structural channel bolted pallet rack upright frames will be free from forklift truck damage for a period of two years from the date of purchase, subject to the inclusion of one of the following design feature packages:

• An offset from column,
• A double front reinforced column X 48” high minimum, plus a heavy first horizontal brace.

At WPRP, Our Goal is to Help You and when you are purchasing a pallet rack system for your customer, be sure to inquire about the warranty – all that it covers and the exclusions as well.