FAQs

Why shouldn’t we mix different manufacturer’s pallet rack beams in the same bays?

First, mixing material from different manufacturer’s voids the manufacturer’s warranty.  Second, each manufacturer has a different length tolerance when manufacturing their pallet rack beams.  Even an 1/8” of a difference in the length of the beam could cause issues installing the beams.

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Where should galvanized racking be used?

Click here to learn about Galvanized Pallet Rack – A Solution for Corrosive Environments.

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What is the difference between U-Channel and Flared wire deck?

U-Channel Wire Deck is manufactured to fit roll form beams with a step on the inside of the beam.  The U-Channel on the deck fits into the step.  Flared Wire Deck is manufactured to fit box beams or structural beams that do not have a step on the beam.  For more information, send us an e-mail.

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Why don’t we give capacity on used material?

Many times, the manufacturer and model number of used pallet rack aren’t available, so capacities are unavailable.  In addition, used material is being paired up with different manufacturers which voids all capacity ratings.  Only new material, sold as a system, will have capacity ratings.

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Are row spacers interchangeable?

Most teardrop row spacers are interchangeable, but not always. It’s best to send us an e-mail with a picture of the existing pallet rack system with a closeup of the side holes on the frame.

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Are cantilever systems be interchangeable?

No, most cantilever systems are not interchangeable.  It will be important to send us an e-mail with pictures and details of the existing cantilever system.

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Can I use pallet supports under wire decks?

Yes!  Pallet supports can be used between the wire deck channels to provide extra rigidity.  The Pallet Supports will raise the wire deck to be approx 1/8” higher when resting on the beams.

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How do I measure the distance between pallet rack levels?

Click here to learn more about How to Quote Selective Pallet Racking including measuring between levels.

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Can I use the photos in the WPRP Photo Album on my own website?

No, you will need permission from WPRP to use any photos.  Send us an e-mail with your requirement, and our Marketing department will get back to you.

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Can I download a copy of the Pallet Rack Identifier?

Yes!  Click here.  If you don’t see the pallet rack you need, send us an email with a picture of the frame/beam connection, and we will do our best to identify it for you.

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Why is WPRP’s video series titled Would You Like Fries with That?

Josh Smith went through McDonald’s drive-thru to pick up breakfast for the office one morning. They asked if he would like a cookie with his breakfast sandwiches. At first, Josh thought this was odd…dessert so early in the morning? Then he wondered how many people ordered cookies simply because they were asked. Hence…Would You Like Fries with That? We can offer our customers many different solutions, but we need to be sure to ask them how we can help. Our educational series provides insight into the additional items that can be paired with pallet rack systems to help your customers.

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How do I quote a standard bay of pallet rack?

We have a sample bay shown here in our Dealer Tools and send us an e-mail with any additional questions you may have.  We are happy to review this with you.

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Does WPRP handle other Material Handling products other than pallet rack and wire deck?

Yes!  We can quote many different Material Handling products,  Send us an e-mail with your request.

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Can WPRP drop ship material from other manufacturers?

Yes!  We can drop ship from manufacturers nationwide.

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How do I find a WPRP Blog or Would You Like Fries with That Video on a specific topic?

Click here for our WPRP University with our Would You Like Fries Video Series and or click here for our WPRP Blogs.

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How do I get a Dealer Login and what will I be able to access through my Dealer Login?

Click here and fill out the WPRP Dealer Registration Form.  You will have access to our Online Quote Builder to create quotes 24 hours a day, 7 days a week.

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How can I get the updated Quick Ship program?

Send us an e-mail to sign up for our Quick Ship E-Blasts sent out once a month.

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How often are Quick Ship programs updated?

Quick Ship Programs are updated on a monthly basis.

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Can I purchase from WPRP if I am not a Material Handling distributor?

No, only Approved Material Handling resellers are able to purchase from WPRP.

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Do you offer Training?

Yes! We offer training on pallet rack systems and accessories. Send us an e-mail with the number of people to be trained and the type of training required.

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What do I do if I have a Pallet Rack Frame Beam not on your identifier list?

Send us an e-mail with a picture of the frame/beam connection, and we will do our best to identify it for you.

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Do you have safety Products?

Yes! We offer all types of Safety Products including Safety Clips, Guard Rail, Column Protectors and more.

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Where can I find RFQ Forms for Systems?

Send us an e-mail with your project application, and we will e-mail you the applicable design sheet.

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What other Locations do you Stock Pallet Rack?

We can drop ship from locations nationwide.

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Can I order more than Pallet Rack on the Online Quote Builder?

Yes! In addition to Pallet Rack, you can quote Wire Decks, safety accessories such as safety clips, guard rail, and column protectors as well as hardware.

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Do you offer Installation?

Yes! Let us know that your project needs an install, and we will include this in your quote.

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Do you offer Pushback Pallet Rack?

Yes! We can help with any Engineered system and have design sheets for you to fill out to make the process quick and simple.

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Do you offer Freight Quotes?

Yes! We can help with a freight quote if you can provide the city, state and zip code for your request as well as any special requirements such as flatbed or lift gate.

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Strategic Shipping Locations Nationwide

Our multiple shipping points and network of manufacturers allow us to get your pallet rack products to you fast.

  • Phoenix, AZ 85009
  • San Diego, CA 92154
  • Fontana, CA 92337
  • Lodi, CA 95240
  • St. Paul, MN 55107
  • Frankfort, KY 40601
  • Marysville, MI 48040
  • Quincy, MI 49082
  • Pontiac, IL 61764
  • Maple Grove, MN 55369
  • Columbus, OH 42307
  • East Stroudsburg, PA 18301
  • North East, PA 16428
  • New Salem, PA 15468
  • Elizabeth, NJ 07201
  • Sumter, SC 29154
  • Nashville, TN 37218
  • Springfield, TN 37172
  • Carrollton, TX 75006
  • Grapevine, TX 76051